Blue Collar Home Maintenance & Repair LLC ("Blue Collar NRV," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website and services.

1. Information We Collect

We collect the following types of information when you interact with our website:

Information You Provide

Contact Form Submissions: Name, email address, phone number, service type requested, and project details/messages you submit through our contact form.
Communications: Any additional information you provide when you contact us via email or phone.

Automatically Collected Information

Usage Data: Browser type, operating system, pages visited, time spent on pages, and referring URLs.
Device Information: IP address, device type, and screen resolution.
Cookies & Tracking: See our Cookie Policy for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiries, provide estimates, and deliver our home maintenance and repair services.
Communication: To contact you regarding your service requests, project updates, and follow-ups.
Website Improvement: To analyze usage patterns and improve our website experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Storage & Security

Your personal information is stored in secure, encrypted databases hosted by our technology provider. We implement industry-standard security measures, including:

SSL/TLS encryption for all data transmitted between your browser and our servers.
Secure, access-controlled database storage.
Regular security updates and monitoring.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Data Retention

We retain your contact form submissions and personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted technology providers who help us operate our website and deliver email notifications (e.g., hosting and email delivery services). These providers are bound by confidentiality agreements.
Legal Requirements: If required by law, regulation, subpoena, or court order.
Business Protection: To protect the rights, property, or safety of Blue Collar NRV, our customers, or the public.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

7. Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate information.
Deletion: Request deletion of your personal information from our systems.
Opt-Out: Opt out of any non-essential communications at any time.

To exercise any of these rights, please contact us at [email protected] or call (540) 239-1718.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Phone: (540) 239-1718
Location: Christiansburg, Virginia